Privacy policy

Privacy Policy

Last updated: Oct 21, 2025

Self Heal (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Self Heal is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By using and accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect information that identifies, relates to, or could reasonably be linked to you. This includes, but is not limited to:

  • Contact details: name, address, billing/shipping address, phone number, and email address.
  • Payment information: credit/debit card details, transaction information, and payment confirmations.
  • Account information: username, password, preferences, and settings.
  • Order details: items viewed, added to cart, purchased, exchanged, or returned.
  • Communications: details you provide when contacting us for support or inquiries.
  • Device and usage data: IP address, browser type, and interactions with our website.

How We Collect Information

We collect personal information through the following ways:

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically when you browse our site through cookies and analytics tools.
  • From service providers such as payment processors and shipping companies.
  • From partners or third parties that assist in marketing or advertising.

How We Use Your Information

We use your personal information to:

  • Provide and improve our Services, fulfill orders, process payments, and manage your account.
  • Communicate with you about your orders, returns, and support requests.
  • Customize your shopping experience and recommend relevant products.
  • Send marketing and promotional messages (you may unsubscribe anytime).
  • Ensure website security, detect fraud, and comply with legal requirements.

How We Share Your Information

We may share your personal information with:

  • Shopify, our e-commerce platform provider.
  • Service providers who help with payment processing, order fulfillment, analytics, and marketing.
  • Business partners for promotions or advertising (subject to applicable laws).
  • Law enforcement or government authorities, when required by law.
  • In connection with business transfers, such as mergers or acquisitions.

Relationship with Shopify

Our Services are hosted by Shopify, which also processes personal information to provide and improve the Services. Shopify may collect data about your interactions with our store and other merchants for analytics and security purposes.

To learn more about how Shopify processes your personal data, please visit the Shopify Privacy Policy.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of 18. If you believe your child has provided us with personal information, please contact us for removal.

Data Security & Retention

We use reasonable security measures to protect your data; however, no system is completely secure.
We retain personal information as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at selfhealzone@gmail.com

International Transfers

Your data may be transferred to and processed in countries outside your own. When required, we use approved data transfer mechanisms to ensure your information remains protected.

Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📩 Email: selfhealzone@gmail.com
🌐 Website: www.selfheal.pk