Shipping policy

Last Updated: Oct 21, 2025

At Self Heal, we strive to deliver your natural health and wellness products quickly and safely across Pakistan. Please review our shipping and delivery terms below for a smooth shopping experience.

🚚 Delivery Time (Pakistan)

  • Orders are typically delivered within 2 to 4 working days across Pakistan.
  • For Lahore, deliveries are usually completed within 24 hours.
  • For remote or rural areas, delivery times may vary depending on location and courier availability.
  • Please ensure you are available on your provided contact number — our team or courier may contact you if needed.
  • Delivery time is subject to product availability and order confirmation.
  • During sales or promotional events, processing and delivery may take slightly longer than usual.

Note:
To ensure safe and timely delivery, we strongly recommend using your own address for delivery.
Self Heal is not responsible for any loss or damage if the parcel is collected from a courier pickup point or office.

❌ Order Cancellation Policy

  • You may cancel a prepaid order within 6 hours of placing it.
  • Refunds for cancelled orders will be made to the original payment method used at checkout.
  • Once an order is processed or dispatched, it cannot be cancelled or refunded.

💳 Payments via Debit/Credit Card

  • We prioritize your safe and secure shopping experience.
  • In some cases, your bank may require additional verification to prevent fraudulent transactions.
  • If payment is declined by your financial institution, Self Heal reserves the right to cancel the order.

💵 Cash on Delivery (COD)

  • COD is available nationwide across Pakistan.
  • Customers must pay the full order amount in cash to the courier at the time of delivery.
  • Please ensure someone is available to receive the parcel and make the payment.
  • If a customer refuses to accept a COD order without a valid reason, they may be restricted from future purchases.

📦 Delivery Charges

  • Free shipping applies to all orders within Pakistan.

🔍 Track Your Order

  • Once your order is dispatched, you will receive an SMS or email with your tracking number.
  • You can track your parcel on the courier’s official website using the provided tracking ID.
  • If tracking updates are not received, please contact our support team for assistance.
  • Self Heal is not responsible for delays caused by third-party courier services (e.g., TCS, M&P, Leopards, etc.).

✏️ Want to Modify Your Order?

If you need to update your order before it’s processed, please contact our support team:

📩 selfhealzone@gmail.com
📞 0325 2352352

If your order hasn’t been shipped yet, we’ll do our best to make the changes.

💬 Need Help?

Our team is always happy to assist you with any questions or concerns.

🌐 Website: www.selfheal.pk
📧 Email: selfhealzone@gmail.com
📱 Follow us: @selfhealpk