Shipping policy

Last Updated: Oct 21, 2025

At Self Heal, we strive to deliver your natural health and wellness products quickly and safely across Pakistan. Please review our shipping and delivery terms below for a smooth shopping experience.

🚚 Delivery Time (Pakistan)

Orders are typically delivered within 2 to 4 working days across Pakistan.
For Lahore, deliveries are usually completed within 24 hours.
For remote or rural areas, delivery times may vary depending on location and courier availability.
Please ensure you are available on your provided contact number — our team or courier may contact you if needed.
Delivery time is subject to product availability and order confirmation.
During sales or promotional events, processing and delivery may take slightly longer than usual.

Note:
To ensure safe and timely delivery, we strongly recommend using your own address for delivery.
Self Heal is not responsible for any loss or damage if the parcel is collected from a courier pickup point or office.

❌ Order Cancellation Policy

You may cancel a prepaid order within 6 hours of placing it.
Refunds for cancelled orders will be made to the original payment method used at checkout.
Once an order is processed or dispatched, it cannot be cancelled or refunded.

💳 Payments via Debit/Credit Card

We prioritize your safe and secure shopping experience.
In some cases, your bank may require additional verification to prevent fraudulent transactions.
If payment is declined by your financial institution, Self Heal reserves the right to cancel the order.

💵 Cash on Delivery (COD)

COD is available nationwide across Pakistan.
Customers must pay the full order amount in cash to the courier at the time of delivery.
Please ensure someone is available to receive the parcel and make the payment.
If a customer refuses to accept a COD order without a valid reason, they may be restricted from future purchases.

📦 Delivery Charges

Free shipping applies to all orders within Pakistan.

🔍 Track Your Order

Once your order is dispatched, you will receive an SMS or email with your tracking number.
You can track your parcel on the courier’s official website using the provided tracking ID.
If tracking updates are not received, please contact our support team for assistance.
Self Heal is not responsible for delays caused by third-party courier services (e.g., TCS, M&P, Leopards, etc.).

✏️ Want to Modify Your Order?

If you need to update your order before it’s processed, please contact our support team:

📩 selfhealzone@gmail.com
📞 0325 2352352

If your order hasn’t been shipped yet, we’ll do our best to make the changes.

💬 Need Help?

Our team is always happy to assist you with any questions or concerns.

🌐 Website: www.selfheal.pk
📧 Email: selfhealzone@gmail.com
📱 Follow us: @selfhealpk